Context and Challenge Following the impact of COVID-19, and shifting consumer behaviors, Viafree, an ad-supported streaming service, saw a natural decline in usage. This, coupled with a strategic reprioritization within NENT (now Viaplay), meant that nearly all teams developing Viafree would be disbanded. The challenge at hand was helping team members transition from the Viafree teams into teams at Viaplay— the company’s other streaming product— in a way that was efficient and ensured alignment with individual skills, motivations, and team needs. Having seen the positive effects of a recent Self-Selection at Viaplay, the management team wondered if Self-Selection could facilitate the Viafree team members’ transition into Viaplay teams. The twist?…
My Experiences with Estuarine Mapping
For the past year, I’ve been helping one of my clients with company wide adoption of their enterprise architecture. Their pursuit of this has been long, and filled with challenges. So far, they’ve approached it by utilizing external advisors, communicating rules through the chain of command, facilitating consensus decision making, project manager driven transformations, and creating new lead roles oriented around architecture. Because previous attempts had failed, we realized that the disposition of the system was not conducive to the change they were hoping to make. But it was also not well understood. So as an alternative to conventional wisdom, we Estuarine Mapped adoption of enterprise architecture. Despite the training…
Hands on experience with Hexi Base Kit v.2
A few weeks ago, I received the Hexi Base Kit V2 from The Cynefin Company. It features 120 Hexis, and contains core Cynefin and SenseMaker methods. Last week, I used it with Johan Axelson, Johan Sjöström, and Christian Fredrikson and I wanted to share our experiences with it. I want to mention, as I think is important, that we are all familiar with the Cynefin frameworks, both in theory and application. We approached the exercise from two perspectives: Participants: We aimed to explore and “solve” public transportation issues. Facilitators: We took pauses to reflect on what we would do as facilitators if we saw groups behave as us. First challenge…
Enhancing Organizational Performance with Ecological Models
We’re advised to pay attention to interactions at work. It is believed that untapped performance potential lies in altering how people interact with each other, advocating investing in developing more productive workplace interactions. Various research, and philosophies, articulate this sentiment in different ways, and from different angles. There are references to the importance of improving interactions in: Lean with its laser focus on cross-functional collaboration, value stream mapping to reduce handoffs, and dependencies, and Gemba-walks that attempt to optimize for solving creation problems where they exist. Beyond budgeting that targets decentralized decision making, empowered teams, and dynamic forecasts. Team Topologies with its teams types, and team interactions. The Agile Manifesto…
Case Study – Overwhelmed Engineering Managers: Causes and Solutions
The Challenge: Role Complexity and Overwhelm Following a reorganization at one of my clients, various formal and informal leadership roles were consolidated into a new position—the Engineering Manager. This role encompassed a wide range of responsibilities, from recruitment and career development to handling expenses, internal mobility, product and value creation, collaboration and processes, and technology. The large scale of the organization, along with technical interdependencies between teams, exacerbated the situation. Within two years, no two Engineering Managers were executing the role in the same manner. As a result, certain aspects were inevitably neglected, affecting team performance, value creation, or quality. The Study: A Comprehensive Analysis Instead of running a…
Coaching controversial topics
Controversial topics are topics that elicit strong emotions, have little or no effort invested into resolution, and unequal participation. Whether you’re a coach or manager, recognizing controversial topics is crucial because dealing with controversial topics is expensive, difficult, and painful to all involved parties. But because controversial topics are an inherent aspect of working in large product and tech companies, where diverse teams and multiple layers of leadership coexist, you need to learn to navigate them and how to enable groups to make controversial topics non-controversial. Why do controversial topics exist? For starters, people have different backgrounds, values, and ideologies which leads to different preferences. In addition, hierarchical structures within…
Grassroots movements at work – How management interventions affect agency
The best way to kill a grassroots movement at your company is to assign an owner, sponsor, or steering group for it. Below is a story about ACME, a fictitious software company, and how it responded to a grassroots movement. In the story, I discuss things to be aware of when new grassroots movements form both as a member of the movement and as upper management. I share pitfalls and summarize takeaways so that you can be more mindful of how to let the energy of grassroots movements flourish in your organization. Grassroots movements have agency. What is agency? Agency is power of action. It’s the ability…
The Spiderwebs outside my daughters window
Earlier this fall, I looked out my daughter’s window and saw what must have been close to 100 spiderwebs. I often gaze out her window as it’s my favorite view in the house–a natural, perfectly groomed forest. But I’d never seen even one spiderweb out there before. Unique viewing conditions The spiderwebs had of course always been there. But under normal circumstances, the air outside is dry. And there’s not a lot of angled sunlight, so I couldn’t see the spiderwebs. The spiderwebs are hidden in plain sight, so to speak. But that morning, thanks to the moist, cool temperature, specific light, and low wind, they became visible to me…
Informed Interventions
I recently held a talk on Agile By Example about the importance of agile coaches making informed interventions when coaching systems and agile, and that many coaches are making dogmatic interventions. I argued, and still do, that more often than not, agile coaches and scrum masters fall short in their intervention process. They intervene when they ought not to, and they skip interventions that could have a significant and positive impact. I want to make some clarifications in this post, mainly to define “Informed interventions” and to offer suggestions on how you can move beyond dogmatic interventions. I also want to repeat here that I think this is not a…
My hideous bushes, the ladybugs, and the daisies
This is blogpost two in a series of posts originating from the ”Re-Wilding Agile” Masterclass that I took with Dave Snowden. In this post, I look at how we too often destroy symbiotic relationships that have emerged over time and through necessity. And how it is our vanity and ideals about “what workplaces should look like” or “how people ought to collaborate” that is the source of this. I start this post with a story about my garden and its ladybug and aphids. I then relate my story to the work we do as coaches and managers with agile and organizations. I share examples of how managers and coaches actively…
Restoring Evolution
When Charles Darwin studied the animals on the Galapagos islands, he found that finches had adapted to their circumstances and developed distinct traits. Some Finches had evolved to eat seeds, some to spear insects, and eat cactus fruit and seeds. They evolved together with their environment over a very long period of time. Their beaks have high utility in their contexts yet if you moved a Ground Finch to an environment where the main source of food were cactus, that finch might starve, or at least struggle with food. Harvard Medical School and Margaret Bowman Re-wilding Agile For the past months, I’ve participated in Dave Snowden’s training “Re-wilding Agile“. It…
The Holistic Observations of Teams Framework: Using Active Observations to Identify Strategic Interventions
We speak a lot about interventions when nudging teams along their team effectiveness journeys. But what are we really aiming for here? Interventions alone and just for the sake of doing something are not enough. We need our interventions to also be strategically placed at the right leverage points. In other words, we need strategic interventions. The first step towards making strategic interventions is to actively observe your team in a holistic and objective way. This requires structure. Without structure, our observations are more prone to bias and thus less helpful. In this post we introduce our Holistic Observations of Teams Framework that we’ve been using when observing teams. We…
Case Study – Agile Transformation at Avanza Bank
Overview Avanza Bank underwent a comprehensive agile transformation to address internal inefficiencies and enhance its market responsiveness. Initiated by a need to overcome inter-team dependencies, increasing lead time to change, decreasing staff motivation, and leadership silos, the transformation sought to implement systemic changes across the organization, aligning with its customer-first culture. The Challenge Initially, Avanza’s structure comprised component teams that had naturally evolved as the organization scaled. This setup, while beneficial in the early stages, had led to deepened dependencies among teams, slowing down decision-making and product delivery. On average, teams depended on >5 other teams to complete their work. Visualization of how many teams a standard project…
agile transformation at Avanza: a case study
Agile Transformation (capital A and T) and agile transformation. Same words, vastly different concepts. An “Agile Transformation” is a cookie-cutter product that anyone can buy off the shelf. It comes with manuals, guides, predefined role descriptions, and everything else you need to get your organization looking and sounding like an Agile organization. Plug and play! Some call it the starting point and some call it all you’ll need, because it’s better than whatever you have today, right? “Agile Transformations” are a tool on the tactical level, and, while there’s certainly some value in them, I believe there’s more value in lowercase a and t agile transformations. agile transformation is a…
The Often Missed Team Building Activity – An Organizational Growth Strategy
There’s lots of great material out there on how to build agile teams. That material focuses on support and improvement at a team level which is of course one crucial component. But in the midst of all this, we seem to have forgotten one of the most important aspects of team building that has a huge impact on team performance: the organizational growth strategy. Don’t get me wrong: helping individual teams become high performing teams is essential (and there are enough pitfalls to avoid there as it is). But if you don’t consider your team growth plan, the way, and frequency with which you choose to grow your teams, you…